Business Assessment

Utilizing the Malcolm Baldrige or European Foundation of Quality Management (EFQM) Criteria, EBP Consulting Services, Inc. assesses organizations in the areas of:

Leadership: How company values and direction are developed, communicated and reinforced throughout the organization and how senior executives inspire high performance.

Strategic Planning: How overall direction is translated into specific long and short term targets and actions.

Customer and Market Focus: How the organization listens and learns from it’s customers and assures customer satisfaction.

Information and Analysis: How the organization’s performance measurement system supports the creation and maintenance of a high performance organization.

Human Resources: How people are organized, trained and developed to support business performance and how employee well being is assured.

Process Management: How processes are designed and managed using prevention orientation, evaluation and continuous improvement.

Business Results: How financial and market performance, as well as key processes and process improvement performance, reflects approach and deployment in the other 6 areas.

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