Sample Results
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Redesigned the Service Provisioning Process
- 64% work time savings
- 65% cost savings
- 4% increase in customer satisfaction
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Implemented Process Management for Accounts Payable
- 92% reduction in accounts payable errors
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| Improved Disbursement Receipt Process
50% reduction of labor hours
54% reduction in supply expense
55% reduction in held $s
65% reduction in errors
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| Implemented Process Management and Process Improvement
for Collections
130% increase in liquidation rate
9% reduction in servicing time
50% reduction in cost per $ collected
60% reduction in customer complaints
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| Implemented Process Management and Process Improvement for
Payment Processing
24% reduction in cost per payment processed
84% reduction in customer complaints
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Workshop Results
- Presenter 98% very satisfied
- Handouts 98% very satisfied
- Overall Value to my job 95% very satisfied
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