Total Quality Problem Solving

Unlike the one-step process improvement or problem solving approach used by many (just solve it!), a systematic approach is a step-by-step model that a team can use as a road map to focus on a problem, determine the cause or the problem, develop creative solutions and implement and assess the most likely solution.

This is a two day workshop in which participants will learn and practice the key steps to problem solving and most frequently used process improvement tools. This is most effective when attended by a cross functional team.

Course Outline

Define Area for Improvement

• Identify Problem Area
• Narrow the Focus
• Select Process Indicator(s)

Analyze the Problem

• Determine Potential Causes
• Verify Cause with Data

Prevent Problem

• Identify Possible Solutions
• Determine the Best Solution
• Identify Potential Roadblocks
• Develop an Action Plan

Implement Solution and Evaluate Performance

• Monitor Progress
• Evaluate Results
• Standardize the Improvement

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