Quality Improvement Tools

The grasp of quality improvement tools, and their many applications, is the key to successfully improving a business. These tools are powerful in all aspect of a business and for all people with in an organization, not only for the quality improvement organization or quality improvement teams.

This is a two day workshop which features 17 of the most valuable quality improvement tools. Through discussion and exercises, participants will learn what each tool is, what it is used for and the step-by-step process for using the tools. In addition, participants will discover real life applications.

Course Outline

  1. Action Plan
  2. Affinity Diagram
  3. Brainstorming
  4. Force Field Analysis
  5. Cause-Effect Diagram (fishbone)
  6. Checksheet
  7. Control Chart
  8. Histogram
  9. Matrix Diagram
  10. Multivoting
  11. Nominal Group Technique
  12. Pareto Chart
  13. Process Decision Program Chart (PDPC)
  14. Process Model
  15. Scatter Diagram
  16. Stratification
  17. Tree Diagram

Note: This is a list of the tools covered, not necessarily the order in which they are presented.

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EBP Consulting Service, Inc.     CompanyEmail     (510) 339-6144