Process Modeling Handbook: Creating Exceptional Business Results

How does your business work? Not the products sold or services delivered, but the way those products and services travel through the company from start to finish. What is the “process” of the business? Today’s marketplace has become complicated with an influx of technology and new ways of conducting business, making the procedure of business more difficult to interpret. There is a need for an uncomplicated, straightforward approach to understanding and documenting business processes, geared toward business people not quality or system experts.

This approach is business process modeling. Simply stated, a process model is a diagram that helps develop a common understanding of how a process operates and how major work groups (departments) within the process (business) interact and interface. This book provides a detailed overview of business process modeling and a description of the benefits as well as the techniques required for readers to create their own business models.

                                            Table of Contents
Introduction to Process Modeling

• What Is a Business Process?

• Process Versus Functional View

• How Processes Are Created

• Process Characteristics

• The Process Model

• Using a Modeling Approach

 Developing Process Models

• Business Process Modeling

• Process Modeling Components

• Modeling Techniques

• Data Collection

Applying the Process Model

• Process Improvement

• Reengineering

• Process Managemen

Conclusion

Appendix

• Common Mistakes in Mapping Techniques

• What to Look for When Improving a Process

• Process Model Samples